Privacy Policy

Privacy Policy

Elurais (“we,” “our,” “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, purchase CogniKid, or otherwise interact with us.

By using our website or services, you consent to the practices described in this Privacy Policy.

1. Information We Collect

When you interact with Elurais, we may collect:

  • Personal Information: Your name, email address, phone number, billing/shipping address, and payment details when you make a purchase.

  • Account Information: If you create an account, we collect login credentials and preferences.

  • Transaction Information: Purchase history, subscriptions, customer service interactions.

  • Technical Information: IP address, browser type, device identifiers, and browsing behavior (through cookies and analytics tools).

  • Marketing Information: Communication preferences, newsletter sign-ups, and responses to promotions.

2. How We Use Your Information

We use your information to:

  • Process, ship, and manage your orders.

  • Provide customer service and respond to inquiries.

  • Send updates, offers, and promotional materials (you may opt out at any time).

  • Improve our website, products, and services.

  • Detect, prevent, and address fraud or security issues.

  • Comply with applicable U.S. laws and regulations.

3. How We Share Information

We may share your information with:

  • Service Providers: Payment processors, shipping carriers, email providers, analytics, and marketing platforms.

  • Legal Compliance: If required by law, court order, or government request.

  • Business Transactions: If Elurais undergoes a merger, acquisition, or asset transfer.

We do not sell your personal information to third parties.

4. Cookies & Tracking

Elurais uses cookies and similar technologies to:

  • Keep your shopping cart active.

  • Personalize your shopping experience.

  • Analyze website traffic and usage.

  • Deliver targeted ads.

You can adjust your browser settings to block or delete cookies, but some features may not function properly.

5. Your Rights

Depending on your state of residence (such as California), you may have certain rights under applicable privacy laws, including:

  • Accessing the personal information we hold about you.

  • Requesting deletion of your personal information.

  • Opting out of marketing communications.

  • Restricting certain data processing activities.

To exercise your rights, please contact us at support@elurais.com

6. Data Security

We take reasonable technical and organizational measures to protect your information. However, no online transmission or storage system is completely secure.

7. Data Retention

We keep your personal information only as long as necessary to fulfill the purposes described in this policy or as required by law.

8. Children’s Privacy

Elurais does not knowingly collect information from children under 13 years old. CogniKid is marketed toward parents for their children, and any personal data provided must come from the parent or guardian. If we become aware that we have collected personal information from a child, we will delete it promptly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Us

For questions about this Privacy Policy or our practices, you may contact us:

Elurais
Email: support@elurais.com